This system is designed to help you streamline support requests and improve customer support efficiency by providing staff with the tools they need to deliver fast, effective and measurable support. Some of the core features include:
Web and Phone Support: Tickets can be created via online forms or by phone (created by staff). Flexible configuration and mapping.
Auto Response: Automatic reply that is sent out when a ticket changes stage. Customizable mail templates.
Canned Replies: Predefined responses for frequently asked questions.
Internal Notes: Add internal notes to tickets for staff
Alerts and Notices: Staff and clients are kept up to date with email alerts. Configurable and flexible settings.
Role-based Access: Control staff's access level based on groups and departments.
Support History: All support requests and responses are archived.
Assign & Transfer Tickets: Assign tickets to a member of staff and/or department.